All clases can be booked via the Dynamic Edge App. Download the app:

Apple App Store

Google Play

Members are responsible for ensuring they are booked into classes prior to attendance as classes are strictly capped.

We understand that life gets busy and sometimes you need to take a break from training. Whether it's for travel, illness, injury or other commitments, we're happy to help you manage your membership.

Before submitting your request, please take a moment to familiarise yourself with the following:

• 7 days' notice: Membership holds require at least 7 days' advance notice.

• Minimum hold period: All membership holds must be for a minimum of 14 consecutive days.

• Maximum hold allowance: Holds are subject to the maximum allowance outlined in your membership agreement. Members who have completed their initial contract term and are on a rollover membership are entitled to up to 4 weeks of holds per calendar year.

• Membership end dates: Where applicable, your membership contract end date will be extended by the length of your approved hold.

• Submitting your request: Please use this form to request a membership hold. Our team will review your request and confirm the approved dates and any applicable changes to your payments in writing.

Please don't DM, text or message through the app for membership hold requests, as these channels aren't monitored for membership administration.

If you're experiencing an injury, illness or other circumstances that may require an extended break, please reach out to discuss your options. We're always happy to work with our members wherever we can..

We'd be sorry to see you go but we understand that life changes. We understand that circumstances change, and we appreciate you being part of our community.

Before submitting your request, please take a moment to familiarise yourself with the following:

• 4 weeks' notice: All membership cancellations require a minimum of 4 weeks' written notice. Your membership payments will continue during this period.

• Minimum contract terms: If you're on a 6 or 12-month membership and wish to cancel before your minimum term ends, an early termination fee of 50% of the remaining membership fees will apply, in addition to the 4-week notice period.

• Membership holds: If you're dealing with an injury, illness, travel or a temporary change in circumstances, a membership hold may be an alternative to cancellation.

• Submitting your request: Completing this form is the first step in the cancellation process. Our team will review your membership agreement and confirm your cancellation date, any applicable fees and final payment arrangements in writing.

• Keep training: You're welcome to continue attending classes and making the most of your membership throughout your notice period.

Need to chat first? We're always happy to discuss your options, whether that's a membership hold, a change to your training routine or finding a way to help you stay on track.

We're always happy to hear from our members! To help us stay organised and make sure your enquiries reach the right person, we ask that you use our official contact channels whenever you need assistance.

Here's the best way to reach us:

• General enquiries and membership questions: Send us a message through our Dynamic Edge Facebook or Instagram pages. These messages go directly into our administration system so we can keep track of enquiries and respond promptly.

• Membership holds and cancellations: Please use the relevant forms in our Member Hub on the website. This ensures your request is recorded and reviewed by our admin team.

• Bookings and payments: Most changes can be managed through the Dynamic Edge app. If you need assistance, please contact us through the Facebook or Instagram pages.

• Training questions and exercise modifications: Chat with your coach before or after class. They're always happy to help! If you’d like to adjust your workout to do a different workout from another day, please message the page the day before to let our coaching team know so they can have this prepared for you.

A Little Favour From Our Members

One of the things we love most about Dynamic Edge is the relationships our members build with our coaches and each other. We want to keep that!

However, we do ask that you avoid messaging Diana or our coaches through their personal social media accounts or private phones for gym-related administration.

We also ask that you avoid sending routine enquiries or membership requests directly to the gym mobile. While our phone is connected to our administration system, messages initiated by SMS don't always flow through to our shared inbox. This means they may only be visible on the physical phone and could be missed.

Our coaches are often busy on the gym floor, and using our official channels means our admin team can pick up your enquiry without relying on one particular person being available.

For anything membership or admin-related, our Facebook or Instagram page or email admin@dynamicedgehealthandfitness.com.au

Thanks for helping us keep things running smoothly and allowing our coaches to focus on what they do best — looking after you!

We believe in keeping things clear, fair and transparent so you always know where you stand as a Dynamic Edge member.

Here you'll find our membership agreements, terms and conditions, privacy policy and other important documents that outline how we operate and what you can expect from us.

Whether you're checking the details of your membership, looking for information about our policies or simply want to understand your rights and responsibilities, everything is available here for easy reference.

Our documents include:

• General Membership Terms & Conditions

• 6-Month Membership Agreement

• 12-Month Membership Agreement

• Complaints & Feedback Policy

• Privacy Policy

If you have any questions about our policies or need clarification on something in your membership agreement, please get in touch with our administration team. We're always happy to help.